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About Us

Total Dealer Solutions

TDS is a family of companies specializing in helping automotive dealers solve their parts problems through physical inventories and software solutions. Founded in 2003, we have spent the last 20+ years as the leading 3rd party parts physical inventory provider in the country. Our expertise and experience helps our clients save time, improve the accuracy of their inventory, accurately track and eliminate variance, reduce vulnerability and risk, and improve efficiency.

Learn how TDS can solve your parts problems

Services

  • Annual Inventory Counts
  • Cycle Inventory Counts
  • Buy/Sell Evaluations
  • Obsolescence Analysis & Liquidation
  • Daily Reconciliation Software and Services
  • Parts Department Operational & Profit Analysis
  • Parts Department Training
  • Parts Inventory Service

Leadership

Mark J. Payne, President & CEO of Total Dealer Solutions

You could say the car business is in Mark J. Payne’s blood…literally. He’s the son of former car dealer Leo Payne, a pioneer in the auto mall concept. During his heyday, Leo owned 17 dealerships for over 30 years in and around Denver, Colorado and in so doing, infected his sons with the car business bug.

Mark debuted in the business, at age 9, as the official weed puller of his father’s dealerships. That’s when he began learning the automotive business from the ground up. No coward to hard work, his other not-so-glamorous duties included dusting parts bins, assisting mechanics in cleaning their tools, emptying grease pans and later serving as the resident “lot rat” cleverly moving cars about the lot, in and out of tight spaces.

As age permitted, Mark began his journey around the world of a car dealership working in the sales, finance, service and parts departments. Mark later graduated from Northwood University, a school renowned for its automotive based curriculum.

By the age of 30, Mark got his name up on the marquee as the proud owner of his own Mazda franchise, Mark Payne Mazda of Miami. Yet Mark’s entrepreneurial spirit was stirring to develop products geared toward making dealerships run more effectively and profitably. Mark sold his Mazda store and embarked on a new adventure to combine his love of the car business, travel, technology, consulting and product development. He created Total Dealer Solutions. Mark has become the car dealers’ “go to guy” if you will, bringing them a wealth of experience and a dynamic suite of back end and front end products which include:

  • PartsCount, an Automotive Parts Physical Inventory Firm.
  • PartsRec, a Daily Parts PAD to GL Daily Reconciliation Software.
  • PartsFisher, an Automated Parts Obsolescence Avoidance & Reduction Tool.

Although he is known for his laidback Colorado style, there is no question that he is extremely passionate about his role in the automotive industry. As a seasoned automotive consultant with decades of front and back end experience to draw from, Mark takes great pride in bringing creativity and ingenuity into products that dealers can rely on to make an immediate impact to their bottom line.

Mark is a member of many dealer organizations. His companies are endorsed by many automotive organizations and he has been a welcomed guest speaker at several 20 group meetings to promote his products and services.

ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 55.0168 reviews
5.0Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent168 reviews
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Neil Tripoli profile picture
Neil Tripoli
1 days ago
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TDS recently conducted the physical inventory at our dealership, Premier CDJR of Harvey, and I couldn't be more impressed with their professionalism and efficiency. As a Parts Manager, I've endured my fair share of inventories, but this team made the entire process seamless from start to finish. A special shout-out to our Field Manager, Stephanie Ward, and our fantastic Supervisors, Michelle and Heather - their communication, organization, and attention to detail kept everything running like clockwork. Highly recommend TDS for any dealership looking for a smooth and accurate inventory!
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Joe Gullifer profile picture
Joe Gullifer
1 days ago
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Carol and JJ did a fantastic job with our inventory.
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Dayv Karlie profile picture
Dayv Karlie
2 days ago
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TDS came to lead us in our first ever guided inventory extravaganza. Jj and Carol were very helpful, super patient and gave clear instructions. Not only were they very professional, but they were very pleasant humans to work with. I recommend this company and I strongly recommend JJ and Carol if you ever need to do a full guided inventory.
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Andrew Latham profile picture
Andrew Latham
2 days ago
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10/10, Stefanie and Ricky were great to work with!
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Lisa Livingston profile picture
Lisa Livingston
2 days ago
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Stefanie with an "f" and Oby were amazing!! Stefanie, Oby and the team were very professional and respectful. They went over and beyond and was quick to respond to any questions or concerns we had. Excellent Job!!!
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Christy Shatzer profile picture
Christy Shatzer
2 days ago
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Stefanie and her team are exceptional. Her and Oby Started before the scheduled time because all teams where ready to role. They did awesome they put everything back in the correct location and looked like it did when the came in. We had crews come before that it was a mess when they left. But we keep everything nice and tight and we like to keep it that way.
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Brian Broussard profile picture
Brian Broussard
2 days ago
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Accurate, efficient, and willing! Stephanie is phenomenal to work with. Made sure my Volkwagen inventory was up to par and even willing to stay later to make sure youre accurate!
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Anthony Webster profile picture
Anthony Webster
2 days ago
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TDS is a great inventory. Always on time ready to go and very accurate. Cossette is the Best!
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Mike Martin profile picture
Mike Martin
4 days ago
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Stephanie was the FM for my inventory at Premier Nissan of Harvey and Premier Nissan of Metairie this weekend. She was fantastic conducting the inventory from start to finish, the process was flawless. Michelle and Heather were great as well. I have used TDS for several years and highly recommed them. I look forward to working with Stephanie Ward again next year.
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JB Carguy profile picture
JB Carguy
4 days ago
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Just completed our inventory with TDS . Carol and JJ were awesome. The process was smooth and I couldn’t ask for a better experience. Thank you!
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Miguel Martinez profile picture
Miguel Martinez
4 days ago
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Jennifer and Oscar were very fast and efficient. Highly recommend.
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Dylan Pearce profile picture
Dylan Pearce
4 days ago
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Christina was very helpful and efficient helping us with our inventory count
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Trevor Wellington profile picture
Trevor Wellington
4 days ago
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Christina and her team came out today to do our inventory at both our Chevrolet and Dodge Jeep dealerships. We had them scheduled for two separate days, but they were able to get both done in one day. Christina was super nice and easy to work with. She and her team did a great job and got everything done quicker than expected. Definitely appreciate the hard work and would recommend them to anyone needing inventory done.
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Thomas Mertes profile picture
Thomas Mertes
4 days ago
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Most amazing experience and I have delt with. I used other companies and by far Christina has been the most organized and efficient person i have delt with!!! I would highly recommend!! I appreciate your help.
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Tommy D profile picture
Tommy D
6 days ago
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Total Dealer Solutions did an amazing job for us on our annual parts inventory! We stock over $12 Million worth of parts, spread across two companies, and five separate buildings on a 64-acre property. We have used other inventory companies in the past, but none have been able to handle our size and volume except for Total Dealer Solutions. This is our second year doing inventory with Total Dealer Solutions, and they were once again fantastic to work with. They send the necessary amount of people to cover counters and writers to answer questions in real time as they come up. The typical feeling of dread and chaos most parts managers have when people start counting is non-existent with TDS, as their people make sure people are doing what they are supposed to. My inventory team from TDS this time included Stephanie Ward, Cossette, Shari, Tasia, and Michelle. They were all amazing to work with, and we pulled off the best quality and quickest inventory we've had since at least 2020. I doubt our dealership has ever had such a high-quality, accurate inventory from any company at any time prior to this year. Thank you again to the entire team at TDS for getting us through our inventory in one piece. They really do think of everything, and guide you through the process step-by-step. The first rule of a parts department is that if you can't find it, you can't sell it. Do you know where your parts are? Let TDS help you find them today!
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Kevin Nunez profile picture
Kevin Nunez
6 days ago
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TDS team completed our inventory at Premier volkswagen . Their team was exceptional and worked well with our staff. We appreciate their professionalism and support through our inventory . Thank you Stephanie Ward and your team for conducting our inventory.
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Luis Malespin profile picture
Luis Malespin
6 days ago
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Stephanie Ward and her team did an outstanding job! Their count was accurate, and their attention to detail was exceptional. I always prefer to have Stephanie handle my inventories because I know the job will be done correctly and professionally. It’s always a pleasure working with Stephanie and her team. They consistently deliver excellent results in inventory counting and operations management. I highly recommend them!
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Travis Gunner profile picture
Travis Gunner
7 days ago
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This was our first inventory using TDS, and I was highly impressed with Stefanie Ridgway and her team. In the past, inventories have taken 3–4 days, but Stefanie and her crew got it done in less than half the time. Everyone at my store was skeptical it could be done that quickly, and I’ll admit I had my doubts about accuracy as well. After personally walking variances with Stefanie, those concerns quickly disappeared. Even small parts we stock 100+ of were accurately counted, and her team was attentive enough to catch a mislabeled part on the shelf mid-count. The icing on the cake (ironically, since we started counting on Stefanie’s birthday) was how she made the entire process low-stress compared to inventories in years past. I can confidently recommend TDS to any parts department considering making the switch for their next inventory!
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lupe avalos profile picture
lupe avalos
8 days ago
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I can’t say enough good things about Total Dealer Solutions! We had approximately $12 million in inventory to count, which is a huge undertaking, and they did a fantastic job from start to finish. Their professionalism, attention to detail, organization, and communication really stood out throughout the entire process. A special thank-you to Stephanie Ward for being so wonderful to work with. It’s clear that she takes pride in her work and is committed to making sure everything is handled properly and efficiently. Having a team you can trust with such an important task makes all the difference, and Total Dealer Solutions absolutely delivered! We truly appreciate all the hard work, dedication, and effort that went into making the inventory count go so smoothly. It’s not every day you find a team that is professional, reliable, friendly, and follows through on what they promise. They exceeded our expectations, and we couldn’t be happier with the results. Thank you, Stephanie, and the entire Total Dealer Solutions team! We look forward to working with you again on upcoming dates. I would absolutely recommend Total Dealer Solutions to anyone looking for a dependable, professional team that gets the job done right!
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Kourtney profile picture
Kourtney
9 days ago
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Stephanie Ward, Michelle, Shari, Cossette, Tasia & Jason were great. Everyone worked well together and got our inventory done.

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